c789Frequently Asked Questions

Opening an account on c789 takes five steps. First, visit the Open Account page and fill in your username, email, password, and mobile number. Second, confirm your email address by clicking the verification link we send you. Third, log in to c789 and complete your profile (full name, date of birth, address). Fourth, upload a government ID photo for KYC verification — this typically takes 24 hours. Fifth, once verified, your account is fully active and you can deposit immediately. Before your first withdrawal, we confirm your phone number via SMS code.

If you forget your c789 password, go to the Member Login page and click "Forgot your password?" Enter your email address or username. We send a password-reset link to your registered email. Click the link (valid for 24 hours) and set a new password. If you do not receive the email, check your spam folder. If the problem persists, contact our support team and they will help you regain access. Never share your password reset link with anyone.

Contact our c789 support team via in-app Help (quickest response), email, or phone. Describe your issue clearly and include any relevant account details (but never your password). For account-security issues, call or chat immediately rather than email. Our team aims to respond within a few hours during peak times and within 24 hours during quieter periods. For urgent matters (unauthorised login, fraud), contact us by phone. We operate across Jakarta, Surabaya, Bandung, and Medan with multilingual support staff.

Yes. c789 accepts deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank accounts. When you choose bank transfer as your deposit method, we provide a virtual account number unique to your c789 account. Transfer your deposit amount to that number from your bank app or ATM — processing takes subject to verification. Withdrawals to your bank account typically take 1–3 business days depending on the bank. Around major holidays like Idul Fitri or Idul Adha, processing may take longer due to bank closures. We do not charge deposit or withdrawal fees; your bank may have small transfer fees.

Depositing via local payment, online payment, or e-wallet on c789 is fast. Go to the Deposit page, select your e-wallet, and enter the amount. You are redirected to your e-wallet app or browser to confirm the payment. Once confirmed, the funds appear in your c789 balance within seconds. mobile banking and local payment follow the same process. We charge no deposit fee; your e-wallet provider may apply standard transaction fees. All e-wallet deposits are instant. If your deposit does not appear after subject to verification, contact support with your transaction ID (available in your e-wallet history).

Our weekly cashback is a fixed percentage applied to net losses on selected games during the promotion period. The exact rate and eligible games are shown on the Promotions page. Cashback is calculated at the end of each week and credited directly to your c789 account balance — you do not need to claim it manually. Cashback funds can be withdrawn immediately; they are not locked. Read the full promotion terms on our website to understand game eligibility and any restrictions. Cashback is subject to change; we announce updates in-app and via email.

Before your first session on c789, read our Terms & Conditions and the game-specific rules for your chosen activity. For football betting (Liga 1, Piala AFF, Champions League), understand how odds are calculated and how bets are settled. For live-dealer games (roulette, baccarat, blackjack, Dragon Tiger, Andar Bahar), learn the table rules and bet limits. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger), understand RTP (return-to-player) percentages and how bonus features work. For esports (Mobile Legends, Free Fire, PUBG Mobile), familiarise yourself with market types and settlement times. All rules are detailed in the game lobby and in our Help section.

c789 protects your personal information using TLS encryption for all logins and transactions. Your account data (email, phone, government ID, payment details) is stored securely with limited access. We comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations, which require us to verify your identity and store records. We do not share your data with third parties except as required by law or to process your payments. Read our Privacy Policy for full details on data retention, cookie use, and your rights. If you believe your account has been compromised, change your password immediately and contact support.