c789 Casino & Sportsbook Terms
Our terms set out the core rules governing your account with c789 — from opening and funding your account, through gameplay and withdrawals, to dispute resolution. We keep our language straightforward so you understand what we do and what we expect from you. These terms apply equally to players on Android, iOS, and desktop browsers.
When you join c789, you agree to comply with local law in your jurisdiction and confirm that you are of legal age to use our services where they are offered. We operate in supported regions only — our services are available exclusively where applicable law permits. You are responsible for verifying this before accessing our platform.
This page covers account obligations, deposit and withdrawal procedures, bonus terms, game rules, and how we handle disputes. For additional policies on data privacy and account security, see our separate Privacy Policy and Legal Notice pages.
Account Registration and Your Obligations
To access c789, you create an account by providing your email address, phone number, and a secure password. You are responsible for keeping your password confidential. If someone else gains access to your account, you are liable for all activity conducted under that account unless you notify our support team immediately.
During registration, you confirm that you are above the legal age for gaming in your jurisdiction and that you are not barred by law from accessing our services. We require identity verification (KYC) before you can withdraw funds. You must provide a valid government-issued ID and proof of address. Our team reviews documents within 24 hours; delayed verification may extend withdrawal processing times.
Your account is personal and non-transferable. You cannot sell, share, or gift your c789 account to another person. If we discover duplicate or fraudulent accounts, we reserve the right to close them and forfeit balances. Multi-accounting to exploit bonuses or circumvent limits is prohibited and may result in account suspension.
Account security is your responsibility
We recommend enabling two-factor authentication (2FA) on your c789 account via the Security settings menu. 2FA protects against unauthorized login attempts and is especially important if you use public WiFi or shared devices.
Deposits, Withdrawals, and Payment Methods
On c789, we accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly upon payment confirmation. Your balance updates in-game immediately so you can place bets or play right away.
When you request a withdrawal on c789, your funds are processed subject to verification. For e-wallets like mobile banking and local payment, transfers typically complete within hours. Bank transfers may take 1–3 business days depending on the receiving institution. During major holidays (Idul Fitri, Idul Adha, Imlek), bank processing times may extend.
We enforce minimum and maximum withdrawal limits to prevent fraud and comply with financial regulations. Minimum withdrawals are typically our welcome offer; maximum limits vary by account tier and payment method. If your withdrawal is delayed beyond the standard window, contact our support team to investigate.
We do not charge withdrawal fees on c789. However, some payment providers (banks, e-wallets) may impose their own charges — check with your provider before withdrawing.
Bonuses and Promotional Terms
c789 may offer welcome bonuses, deposit-match promotions, or free-spin credits to new and existing players. All bonuses come with terms specifying wagering requirements, bet limits, game restrictions, and expiry periods. Read bonus terms carefully before accepting — once accepted, you must meet all conditions before withdrawing bonus-related funds.
Bonuses are credited to a separate bonus balance on your c789 account and must be wagered a set number of times (typically 30–50 times the bonus amount) before conversion to real money. Certain games may contribute less than non-specific info toward wagering requirements — check the bonus details page for specifics.
We reserve the right to cancel or suspend bonus promotions at any time. If we detect bonus abuse (e.g., claiming multiple bonuses to circumvent wagering, or using bonus funds for prohibited betting patterns), we may forfeit the bonus and associated winnings.
Game Rules and Fairness
Our c789 games are powered by certified random number generators (RNG) and live-dealer streams from licensed studios. Slot outcomes are determined by RNG; live-dealer results depend on real card or wheel outcomes, not predetermined algorithms. Each game carries published payout rates and rules — review them in the game info before playing.
You agree to play fairly and not attempt to exploit bugs, glitches, or technical vulnerabilities. If you discover a game error or balance discrepancy, report it to our support team immediately. We will investigate and adjust your account if warranted. Attempting to exploit technical issues may result in account closure and forfeiture of funds.
Dispute Resolution and Complaints
If you believe a bet outcome is incorrect, a payout was miscalculated, or our service has harmed you, contact c789 support via the in-app help menu, email, or phone. Provide your account details and a description of the issue. Our team will review your case, which may include checking live-dealer video, transaction logs, or game records.
Most disputes are resolved within 48 hours. If you remain unsatisfied, we will escalate your case to our compliance manager. For players in Jakarta, Surabaya, Bandung, or Medan, local regulatory bodies may accept complaints if c789 cannot resolve the matter internally.
Summary of core commitments
- We verify all players via KYC before first withdrawal to prevent fraud
- We process subject to verificationly and withdrawals within standard timeframes
- We use certified RNG for slots and real dealers for live games
- We investigate all complaints and resolve disputes within 48 hours
- Our services are available only where local law permits
Jurisdiction and Liability
Our c789 services are available only in jurisdictions where online gaming and sportsbook markets are permitted by law. You are responsible for verifying that access and use of c789 comply with your local regulations. If online wagering is prohibited in your region, we cannot provide our services to you.
We are not liable for indirect, incidental, or consequential damages arising from your use of c789 — including lost profits, interrupted service, or third-party claims. Our total liability for any single incident is limited to your account balance at the time the issue occurred. These limitations do not apply to gross negligence or fraud on our part.
Your use of c789 is governed by these terms and the laws of the jurisdiction in which we operate. Any amendments to these terms are binding once posted on our site; continued use of c789 after changes constitutes acceptance.
Account Closure and Data Retention
You can request account closure at any time via Settings > Account > Close Account. We will process your request within 24 hours and pay out any remaining balance to your registered withdrawal method. Once closed, your account cannot be reopened — you must register anew if you wish to use c789 again.
After closure, we retain your account data (KYC documents, transaction history, game records) for up to 5 years to comply with financial regulations and dispute resolution. We do not use this data for marketing after closure. For more detail on data handling, see our Privacy Policy.